EZSheet Returns & Warranty

30-Day Return Policy

EZSheet may be returned within 30 days of confirmed delivery. You may open and reasonably test the product during this period. If you decide EZSheet is not right for you, you may return it within the 30-day window for a refund.

For ordinary, non-defective returns:

• You are responsible for return shipping.
• There is no restocking fee.
• Optional paid shipping charges are non-refundable.
• After the returned product is received and inspected, the refund will be issued within 3–5 business days.
• The refund includes the product purchase price and applicable sales tax.

Returns requested after the 30-day return period are not eligible for a refund unless otherwise required by law.

90-Day Limited Functional Warranty

EZSheet is covered by a 90-day limited warranty against covered internal mechanical or electrical failures occurring under normal use. The warranty period begins on the date of confirmed delivery.

Examples may include the unit not powering on, the motor not operating, an internal electrical connection or component failing, or the unit no longer functioning as intended because of a covered internal defect. You are not expected to diagnose which internal component has failed.

If a covered functional failure is reported within 90 days, JoJo Gear will provide troubleshooting assistance when appropriate. If the unit is determined to have a covered defect, JoJo Gear will replace the EZSheet unit and pay the applicable return and replacement shipping costs.

After the 30-day return period, a covered warranty claim is handled through replacement of the covered defective product and does not qualify for a refund.

Lifetime Air Pillow Replacement

For the original purchaser, JoJo Gear provides lifetime replacement of EZSheet air pillows that fail under normal use. If an air pillow develops a leak, hole, or other covered failure, JoJo Gear will send a replacement pillow.

Lifetime pillow coverage does not require replacement of the complete EZSheet unit.

Shipping Damage

If your EZSheet arrives damaged, contact JoJo Gear within 7 calendar days of confirmed delivery. We may request photos, video, packaging information, or other reasonable documentation to verify shipping damage.

Verified shipping damage is handled separately from the standard return and warranty policies. If your claim is approved, JoJo Gear will replace the full EZSheet unit at no cost to you. You must return the damaged unit in the original EZSheet box, and JoJo Gear will provide and pay for the return shipping.

Once the return carrier accepts or scans the damaged unit and the return shipment is in transit, JoJo Gear may ship the replacement unit. JoJo Gear does not need to physically receive the damaged unit before shipping the replacement.

Shipping Charges on Returns

Standard shipping within the continental United States is currently provided at no charge. Optional paid shipping charges, including expedited shipping and any future international shipping charges, are non-refundable on ordinary returns.

If the return results from a covered product defect, shipping damage, or an error by JoJo Gear, applicable shipping charges paid by the customer may also be refunded.

Warranty Verification

JoJo Gear may request reasonable troubleshooting, photos, video, proof of purchase, or return of the affected product before approving a warranty replacement.

Warranty coverage applies only to legitimate covered product failures and does not extend the 30-day return period.

What the Warranty Does Not Cover

The EZSheet limited warranty does not cover damage or failure caused by:

• Misuse, abuse, or use of the product for a purpose other than its intended use
• Improper installation or setup
• Unauthorized modification, alteration, or repair
• Opening, disassembling, or tampering with the control unit
• Accidental damage, impact, crushing, liquid exposure, fire, or other external causes
• Neglect or failure to follow the product instructions
• Normal cosmetic wear that does not affect product function
• Damage that occurs after delivery and is not the result of a covered product defect

Shipping damage is handled separately and must be reported within 7 calendar days of confirmed delivery. Air pillow failures are covered separately under the Lifetime Air Pillow Replacement policy.

The warranty does not extend the 30-day return period. After that window has ended, an approved warranty claim is handled through replacement of the covered defective product rather than a refund.