Privacy Policy

Information we collect

When you request shipping options or place an order, we collect the quantity you want, your name, email address, delivery phone number, and shipping address. We also keep order details such as the product, prices, shipping choice and charges, tax, payment status, carrier, tracking number, delivery status, and any refund or cancellation records.

When you submit a return, warranty, air-pillow, shipping-damage, or other support request, we collect the information you enter, including your name, email address, order number when required, selected issue, and description. We keep the resulting case and related correspondence, decisions, return or replacement shipments, and support history. The public form does not currently accept file uploads; we may ask for photos or other information by email when needed to review a case.

Our website and security services also process technical information, such as your IP address, browser or device information, and request details. We use an IP-based identifier to limit repeated support-form submissions and Cloudflare Turnstile to check that submissions are legitimate.

How we use information

We use this information to show available shipping methods, process payment and applicable tax, fulfill and track orders, send transactional updates, handle returns and warranty requests, issue eligible refunds, prevent abuse or fraud, secure the site, maintain business records, and meet legal obligations.

Services involved

• Stripe and Stripe Tax process hosted checkout, payment, refunds, and applicable tax calculations. Stripe receives the customer and order information needed for those services. Payment-card details are entered with and handled by Stripe; JoJo Gear does not store your full card number or card security code. We retain payment references, amounts, and status in our order records.
• Shippo and shipping carriers receive the contact, address, package, and shipment information needed to validate addresses, show rates, buy labels, process returns or replacements, and provide tracking updates.
• Resend processes the recipient address and message content of our transactional emails, including order, shipment, support-case, and refund updates.
• Cloudflare hosts the website through Workers and stores order, shipping, payment-reference, email-outbox, and support records in D1. Cloudflare Turnstile helps protect the support form, and Cloudflare Access protects staff administration.
• YouTube supplies the embedded videos on our Behind the Scenes and A Day in the Life pages. Those players use YouTube's privacy-enhanced embed domain. When a player loads, YouTube/Google may receive technical information about your visit and may use cookies or similar technology.

We share information with these services, shipping carriers, and people helping us operate the business only as needed for the purposes described above. We may also disclose information when required by law or to protect our rights and customers.

Cookies and similar technology

The current site code does not include analytics or advertising pixels or set advertising cookies. Services used for checkout, security checks, and embedded video may use cookies or similar technology as part of their own services. Your browser settings may let you control cookies, but blocking those needed for checkout or security may affect those features.

How long we keep information

We keep information for as long as reasonably needed to complete orders and support requests, honor return and warranty coverage, maintain accounting and business records, resolve disputes, and meet legal requirements. Order and support history is not automatically deleted when a return or warranty window ends. We have not adopted one fixed retention period for every type of record.

Your choices and questions

You can ask about the personal information we hold, request a correction, or request deletion by emailing support@jojogear.rocks. We may need to verify your identity before acting on a request. Some information may need to be retained for an active order, support case, warranty, legal obligation, or business record. Please do not email us payment-card details.

JoJo Gear LLC may update this policy as the website or its practices change. The date above shows when this version was last updated.